Providing Reference Services: A Practical Guide for Librarians was written for the working librarian. Topics covered include:
Reference services
Reference resources and tutorials
Organizing and providing services
Staffing and performance management
Forming helpful partnerships
Future of reference

John Gottfried is a faculty librarian and associate professor at Western Kentucky University. He is the Reference Services Coordinator and Business Librarian for WKU Libraries.
Katherine Pennavaria is a faculty librarian and professor at Western Kentucky University. She is the Coordinator of the Visual & Performing Arts Library (VPAL) for WKU Libraries.

Chapter 1. What Is Library Reference Service?
Chapter 2. Reference Collections Today
Chapter 3. Putting Reference Service into Practice
Chapter 4. Managing Staff for Reference Services
Chapter 5. Oversight and Administration of Reference Services
Chapter 6. Marketing and Collaboration for Reference Services
Chapter 7. The Future of Reference Services