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Zachary Pruitt, PhD, MHA, FACHE, is an Associate Professor at the University of South Florida College of Public Health. Dr. Pruitt teaches health services management, quality management, strategic planning, and topics related to the United States healthcare delivery system.
Preface Acknowledgments List of Audio Podcast Interviews PART ONE: FOUNDATIONAL PRINCIPLES IN QUALITY MANAGEMENT 1. The Challenge 2. The Innovators 3. The Mindset 4. The Culture 5. The Casebook 6. The Template PART TWO: CASES IN HEALTHCARE QUALITY MANAGEMENT Process Improvement Case 1. A Summer Internship Journal Case 2. Claims Payment Processing Case 3. Return-to-Work at a Home Healthcare Agency Case 4. The Ophthalmologist Who Could Not See (The Waste) Case 5. Building a New IR Suite Case 6. Emergency Department Heroes
Patient Experience
Case 7. Hurricane Mia Hits the Patient Access Call Center
Case 8. The Cowboy Doctor's Patient Experience
Case 9. Patient Navigation at the Orthopedic Clinic
Case 10. HCAHPS and the Quiet-at-Night Measure
Case 11. Discharge Phone Calls (En Español)
Case 12. Patient Experience in Home Care
Patient Safety
Case 13. Reducing Patient Falls: The Sleuth Resident
Case 14. Sustaining Hand Hygiene
Case 15. A Warning Letter From the State Regulator
Case 16. Failure-to-Rescue
Case 17. CLIF's Medication Errors
Case 18. A Mom's Story of Sepsis
Performance Improvement
Case 19. Operating Room Recovery
Case 20. Opioid Overdoses in the Emergency Department
Case 21. The Lunchroom: Physician Engagement at a PCMH
Case 22. The Fulfillment Affair
Case 23. Composite Quality Score
Case 24. Both/And Thinking in Readmission Prevention
Case 25. Community Collaboration for Suicide Prevention
Appendices
A: Glossary
B: Case Study to Data File Matrix
C: Case Study to Healthcare Setting Matrix
D: Quality Management Tools and Approaches Matrix
E: A3 Problem-Solving Template
Index
Healthcare Quality Management: A Case Study Approach is the first comprehensive case-based text combining essential quality management knowledge with real-world scenarios. With in-depth healthcare quality management case studies, tools, activities, and discussion questions, the text helps build the competencies needed to succeed in quality management.
Written in an easy-to-read style, Part One of the textbook introduces students to the fundamentals of quality management, including history, culture, and different quality management philosophies, such as Lean and Six Sigma. Part One additionally explains the A3 problem-solving template used to follow the Plan-Do-Study-Act (PDSA) or Define, Measure, Analyze, Improve, and Control (DMAIC) cycles, that guides your completion of the problem-solving exercises found in Part Two. The bulk of the textbook includes realistic and engaging case studies featuring common quality management problems encountered in a variety of healthcare settings. The case studies feature engaging scenarios, descriptions, opinions, charts, and data, covering such contemporary topics as provider burnout, artificial intelligence, the opioid overdose epidemic, among many more.
Serving as a powerful replacement to more theory-based quality management textbooks, Healthcare Quality Management provides context to challenging situations encountered by any healthcare manager, including the health administrator, nurse, physician, social worker, or allied health professional.
KEY FEATURES:
25 Realistic Case Studies-Explore challenging Process Improvement, Patient Experience, Patient Safety, and Performance Improvement quality management scenarios set in various healthcare settings
Diverse Author Team-Combines the expertise and knowledge of a health management educator, a Chief Nursing Officer at a large regional hospital, and a health system-based Certified Lean Expert
Podcasts-Listen to quality management experts share stories and secrets on how to succeed, work in teams, and apply tools to solve problems
Quality Management Tools-Grow your quality management skill set with 25 separate quality management tools and approaches tied to the real-world case studies
Competency-Based Education Support-Match case studies to professional competencies, such as analytical skills, community collaboration, and interpersonal relations, using case-to-competency crosswalks for health administration, nursing, medicine, and the interprofessional team
eBook Access-Included with print purchase so you can continue your studies on the go on mobile devices and computers
Comprehensive Instructor's Packet-Includes PPTs, extensive Excel data files, an Instructor's Manual with completed A3 problem-solving solutions for each Case Application Exercise, and more!
Student ancillaries-Includes data files and A3 template
