Learn to:

• Enhance business efficiency and reduce waste
• Improve communication channels and streamline corporate processes
• Increase customer satisfaction by reducing performance problems

Fine-tune your business processes and maximise the quality and efficiency of your organisation

If you want to make your organisation or team more productive, you have to change the way it thinks. Combining the leading improvement methods of Six Sigma and Lean, this winning technique drives performance to the next level. Lean Six Sigma For Dummies outlines the key concepts of this strategy in plain English and explains how you can use it to get the very best out of your business.

• Get to grips with Lean Six Sigma basics - understand the key principles and discover how they work
• Learn about crucial improvement techniques - find out what Lean Six Sigma can do for your organisation
• Assess current performance - gather information and pinpoint factors affecting the speed and quality of your operating systems
• Improve your business processes - use Lean Six Sigma to make your day-to-day activities run more smoothly

> --Joe Goasdoué, Chief Executive, British Quality Foundation

Open the book and find:

• How to identify the needs of your customers or partners
• Ways to track the processes you want to improve
• Techniques to monitor performance indicators
• How to analyse problems and present your findings
• Methods to prevent waste and non-value-add steps
• Ways to tackle workflow bottlenecks
• How to maximise the efficiency of the people you work with

John Morgan Mullen owns a real estate development and consulting company specializing in urban infill, adaptive reuse, historic renovations, and community development properties. Morgan has played a major role in the warehouse loft conversion boom and gentrification of many Chicago neighborhoods valued at over $600 million. Morgan attended Michigan State University, where he earned a BA in communication arts. He was a quarterback for Michigan State University on two National Championship teams in 1965 and 1966. Morgan credits athletics for honing and developing his dedication to hard work, leadership, teamwork, developing a game plan, and knowing your opponent's strengths and weaknesses as well as your own.Married to his college sweetheart Jill for forty-eight years, Morgan has two children, Todd and Stephanie. He and Jill are grandparents to Jake, Brennan, and Hailey.More information on Morgan's professional life is available at www. morgangroupdev.com.