Operations management (OM) represents a dynamic and significant field of scholarly research and writing. Changes in the business environment over the last fifteen years has driven rapid developments in OM practice so that the production of goods and provision of services are now more market focused rather than technology led.

This collection defines the nature and meaning of operations management. It draws together leading-edge papers that reveal the state of operations management today and classic articles that chart the development of practice to the present.

These three volumes assemble the work of internationally renowned scholars and look at the following key areas:

Volume One: Operations Management Concepts and Strategy

Volume Two: The Design of Operations Systems

Volume Three: Operations Planning and Control

David Bennett is an acclaimed academic and past President of the largest European association in the field of operations management. He is perfectly placed to edit this important new major work that will be an indispensable resource for academics and researchers.

VOLUME ONE
On Theory in Operations Management - Roger Schmenner and Morgan Swink
Building Operations Management Theory through Case and Field Research - Jack Meredith
Competing through Manufacturing and the New Manufacturing Paradigm - Kim Clark
Is Manufacturing Strategy Pass[ac]e?
Manufacturing Strategy - Robert Hayes and Gary Pisano
At the Intersection of Two Paradigm Shifts
Emerging Logistics Strategies - Bernard La Londe and James Masters
Blueprints for the Next Century
Exploring the Linkage between Investment in Manufacturing and Environmental Technologies - Robert Klassen
Resource-Based Competition and the New Operations Strategy - St[ac]ephane Gagnon
Service Operations Management - Robert Johnston
Return to Roots
The Balanced Scorecard - Robert Kaplan and David Norton
Measures That Drive Performance
Manufacturing in the 1990s - Productivity, Flexibility and Innovation - P T Bolwijn and T Kumpe
Time Pacing - Kathleen Eisenhardt and Shona Brown
Competing in Markets That Won¿t Stand Still
Mass Customization - Suresh Kotha
Implementing the Emerging Paradigm for Competitive Advantage
The Evolution of Production Models - Emilio Bartezzaghi
Is a New Paradigm Emerging?
Aligning Marketing and Manufacturing Strategies with the Market - W L Berry, T Hill and J E Klompmaker
The Focused Factory - Wickham Skinner
Focused Factories? Physician-Owned Specialty Facilities - Lawrence Casalino, Kelly Devers and Linda Brewster
Performance Trade-offs in Manufacturing Plants - John Mapes, Colin New and Marek Szwejczewski
VOLUME TWO: DESIGN OF OPERATIONS SYSTEMS
Integrated Design and New Product Success - John Ettlie
From Project to Process Management - Paul Adler et al
An Empirically-Based Framework for Analyzing Product Development Time
The Operations Process - Choice and Trade-offs - Terry Hill
A Framework for Strategic Service Management - Deborah Kellogg and Winter Nie
Breaking the Functional Mindset in Process Organizations - Ann Majchrzak and Qianwei Wang
Research Opportunities in Service Process Design - Arthur Hill et al
Total Quality Management - J Richard Hackman and Ruth Wageman
Empirical, Conceptual and Practical Issues
The Relationship between Total Quality Management Practices and Operational Performance - Danny Samson and Mile Terziovski
Manufacturing Flexibility - A DeToni and S Tonchia
A Literature Review
The Modular Consortium in a New VW Truck Plant in Brazil - Roberto Marx, Mauro Zilbovicius and Mario Sergio Salerno
New Forms of Assembler and Supplier Relationship
New Forms of Work Organization - Vicki Smith
Measuring Group Work - Jos Benders, Fred Huijgen and Ulrich Pekruhl
Findings and Lessons from a European Survey
Start-up of Advanced Manufacturing Systems - A Case Study - Henrik Almgren
Layout Considerations in Assembly Line Design - Ram Rachamadugu and J G Shanthikumar
Adoption of Just-in-Time Manufacturing Methods at U S and Japanese-Owned Plants - Masao Nakamura, Sadao Sakakibara and Roger Schroeder
Some Empirical Evidence
The Dynamics of Plant Layout - Meir Rosenblatt
Against Lean Production - Karel Williams et al
Agile Manufacturing - A Gunasekaran and Y Y Yusuf
A Taxonomy of Strategic and Technological Imperatives
Simulation for Real-Time Decision-Making in Manufacturing Systems - Paul Rogers and Rosalee Gordon
Simulation of Manufacturing Systems - Averill Law and Michael McComas
Kaizen in Japan - Adam Brunet and Steve New
An Empirical Study
An Empirical Investigation of Supplier Development - Daniel Krause, Robert Handfield and Thomas Scannell
Reactive and Strategic Processes
VOLUME THREE: OPERATIONS PLANNING AND CONTROL
Supply Chain Design and Analysis - Benita Beamon
Models and Methods
Effective Supply Chain Management - Tom Davis
Logistics, Strategy and Structure - Gregory Stock, Noel Greis and John Kasarda
A Conceptual Framework
Information Distortion in a Supply Chain - Hau Lee, V Padmanabhan and Seungjin Whang
The Bullwhip Effect
The Impact of Modular Production on the Dynamics of Supply Chains - Remko van Hoek and Harm Weken
Forecasting by Extrapolation - J Scott Armstrong
Conclusions from 25 Years of Research
The Impact of Increasing Demand Visibility on Production and Inventory Control Efficiency - Johanna Smaros et al
Outsourcing and Its Impact on Operations Strategy - Mahesh Gupta and Dana Zhender
Developing a Framework for Make-or-Buy Decisions - L E C[ac]anez, K W Platts and D R Probert
The Impact of New Production Technologies on the Maintenance Function - Laura Swanson
An Empirical Study
Critical Factors of MRP Implementation in Small and Medium-Sized Firms - Alberto Petroni
Toward a Typological Theory of Project Management - Aaron Shenhar and Dov Dvir
Benchmarks for Shop Scheduling Problems - Ebru Demirkol, Sanjay Mehta and Reha Uzsoy
Emerging Global Logistics Networks - L A Tavasszy, C J Ruijgrok and M J P M Thissen
Implications for Transport Systems and Policies
A Managerial Perspective on Aggregate Planning - Geoff Buxey
Strategic, Tactical and Operational Decisions in Multi-National Logistics Networks - G Schmidt and Wilbert Wilhelm
A Review and Discussion of Modelling Issues
Controversies and Contradictions in Statistical Processes Control - William Woodall
The Long and Winding Road - Josephine Yong and Adrian Wilkinson
The Evolution of Quality Management