Michael is a computer geek/band geek hybrid from Generation X, raised in the quaint Danish village of Solvang, California. Venturing to San Diego, and later to the Pacific Northwest before returning to his hometown, he has enjoyed a fruitful career in the computer and tech support industries for nearly 25 years. Outside the cubicle, he can be found recording music in his home studio, brewing ale & mead, hosting board game parties, as well as playing plenty of video games with powerfully moving soundtracks. Always one to enjoy spinning a witless yarn, he's at last fulfilled his desires to tell of the exploits of madness and tomfoolery he's observed over the years. He still misses Saturday morning cartoons and music videos, dearly.

1. Twas All Fun & Games... Until My Eyeball Drifted

i. Scar Tissue and Household Chores

ii. To Catch One's Eye

iii. My Mother Had Me Tested

2. Glancing Through Windows

i. Keep Calm And RTFM

ii. The Arrival Of The Internet

iii. Progress

iv. Brace Yourself

3. It Annoys Me Just As Much As It Annoys You

i. The Big Six

ii. Constructive Destructives

4. Welcome To The Machine: The Shipping Company

i. Getting Ripped

ii. Failure By Design

iii. The Help Menu

iv. Micro-shaft

5.Getting Chewed Out In Person: The Electronics Store

i. Hands-On

ii. Some People

iii. Vanquishing Aberrations

iv. Squandered Carbon

v. Scrambling Southbound

6. The Empire, Part I: Joining The Ranks

i. The Final Temp Job

ii. The Dungeon

iii. Speedy Shadowing And Holiday High Jinks

iv. Moment Of Truth

v. Corporate... Bliss?

7. The Legendary Battle Of The Motherboard

i. It Still Haunts Me

ii. Week 1, Day 1: The Error Message

iii. Week 1, Day 2: First Contact

iv. Week 1, Day 3: What Ticket Number?

v. Week 2, Day 1: Another Scotch

vi. Week 2, Day 2: What A Load Of Bullship

vii. Week 3, Day 1: Reinsert THIS

viii. Week 3, Day 2, 1st Call: Mr. Smarmypants

ix. Week 3, Day 2, 2nd Call: Foolish Pursuits

x. Week 3, Day 3: Progress, Kind Of

xi. Week 5: All For Naught

xii. Week 7: Running The Clock

xiii. Week 11: The Answer

xiv. Week 13: Tapout

8. The Empire, Part II: Settling In

i. The Fancypants Vending Machine

ii. Quality Assurance

iii. The Subtle Art Of Nullifying Sanctioned Swearing

iv. Bathroom Stall Coffee & 5 O'clock Meetings

v. Unwinding

9. Timing Is Everything

i. Am I Stalling?

ii. The Shady Dealer

iii. Underclocked Bus Speeds

iv. A Venture Of Links

v. Through The Teeth

10. The Empire, Part III: Rise And Fall

i. Liam Showed Up

ii. Taking Note

iii. My Most Expensive Pair Of Boots

iv. Increased Amplitude

v. Wow

vi. Cold Snap

vii. Ironclad Irony

viii. Saturday Shifts & The Unseemly Debacle

ix. Luxury Living & Fake Forums

x. Jane The Schoolmarm

xi. Bottle Bowling & Going Remote

xii. Northbound

11. Another World

i. Welcome To The Neighborhood

ii. Rodents On Lawns

iii. A Bag, Lady

iv. Shiny

v. Condensation

vi. Ghetto Springs

vii. Mold, Mold, Mold!!!

viii. Trouble At The Empire

ix. Arctic Blast

x. Great Pains

xi. Careless Acts

xii. Kelly, We're Home

12. The Next Era

i. The Schoolmarm Vanishes

ii. New Headquarters & New Hires

iii. The Problem With Solutions

iv. Restoring The Thrill

v. EMPIRE WAY

vi. They're Gonna Wreck It

13. The Wreckin'ing

i. All Time Low Standards

ii. A Nice Friendly Chat

iii. The Dangling Of A Carrot

iv. Good Coffee, A Good Book, & A Nicer Friendlier Chat

v. I Don't Carrie Anymore

vi. Rancid Cultures

vii. Coach Doubt

viii. Fixing Myself

ix. Fashion Over Function

x. On The Spot

14. 'Tis All Fun & Games

i. ...

An illuminating trip into the life and mind of a computer support technician from Generation X.

With unapologetically dry humor and refreshing honesty, the inconceivable absurdities of the industry are finally called out - revealing their true impact on customers, corporations, society, and the few employees who refuse to shed their fortitude.