Customer focus and the ability to respond quickly and flexibly to market changes are essential today. Companies which have already successfully implemented solutions for these requirements may have a significant market advantage. The basis for such an advantage, in addition to customer orientation and the mostly related change to the organizational structure, is the optimization of the internal processes, also called business processes.
Workflow management systems can optimize this process and subsequently support the implementation of optimized processes profitably. The only thing to clarify is which processes are suitable for such systems.
The following work deals with different approaches to evaluate the potential of processes with regard to their use by workflow management systems.