This comprehensive yet inviting-to-read guide has been completely updated to cover today's most critical management topics--from company culture to new technologies.

About the Book
Becoming a Successful Manager has all the tools and techniques for making a smooth transition into the role of manager. Drawing on both academic research and real-world experience, the authors teach readers how to apply what they call "The Discovery Method." Through practical exercises and thought-provoking questions, readers learn how to manage others as successfully as they have managed themselves. Updates include such timely topics as the evolving roles of managers, managing up, and other changes brought on by technology, new generational influences, and changes in overall corporate culture and expectations.

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

PART I Knowing the Territory
1 What Is a Professional Manager?
2 Defining Your Role
3 The Staff Mosaic-Working Together
4 Understanding Each Person in Your Department
5 Clarifying What You and Your Employees Have in Common
PART II Establishing a Solid Departmental Foundation
6 Adopting Positive and Productive Attitudes
7 Perpetuating a Problem-Solving Culture
8 Listening-Really Listen and You Will Hear More than Words
9 Mastering the Art of Asking Questions
10 Eliminating Weeds from Your Departmental Garden
11 Giving the Gift of Constructive Criticism
PART III Building on Your Foundation
12 Hiring the Right People
13 Conducting Meaningful Performance Reviews
14 Delegating Effectively and Empowering Employees to Take Risks
15 Mastering Productive Meetings Is as Easy as PIE
16 Resolving Conflicts
17 Handling Harassment
18 Moving Forward
Appendix
Index