We've all got one. Even the best ones aren't always easy people - and worst case, well, they can make life hell. Bosses. It's time to learn how to manage them back.

Ros Jay is a freelance writer and editor. She writes on a range of business topics specialising in marketing and communication-related subjects. She also writes for and edits corporate magazines both in print and on the net. She is a senior associate of the Institute of Direct Marketing.

Introduction Understanding your boss (the key to getting the best from them)Getting the relationship right Work stress and how your boss adds to it Are you part of the problem or part of the solution? How to handle your own emotions How to cope with other people's emotions How to be assertive How to listen How to use feedback techniques How to manage your problem boss