PETER LLOYD is proprietor of Frontiers, consultants in groupware/CSCW, and has for many years been actively concerned with the interface between marketing, public relations, and human resources.

Foreword by Robert Watson
Editors Preface by Peter Lloyd
Overview
Groupware: Its Past and Future by Clive Holtham
So, What Went Wrong? by David Marshak
Fragmentation to Integration by Richard T. Watson, Robert P. Bostrom, and Alan R. Dennis
Telepresence as an Agent of Change by Jan Wyllie
A European View by Roger Whitehead
The Technology and the Tools
Getting a Grip on Groupware by Robert O. Briggs and Jay F. Nunamaker
Multimedia Conferencing: Current Trends and Future Prospects by Sylvia Wilbur
Computer Conferencing by Ed Hasted
The Role of ISDN by Alan Spencer
E-Mail: From Simplicity to Ubiquity by Tim Keen
A Personal Vision by Bill Gates
The Future of Groupware by Jeff Papows and Justin Fielding, Sr.
The Organization of the Future
Computers, Networks, and the Corporation by Tom Malone and John Rockart
Metamorphosis of the Network by Paul Wilson
Kaizen Groupware by John Matthews
Impact of Groupware on Management Consultancy by Bryan Smith and Bob Dodds
Trends for Teamwork
Cuncurrent Engineering: People, Organizations and Technology by C.E. Siemieniuch and M.A. Sinclair
Working Together through Groupware by Fran Ackermann
How Will it Affect You? by Alan Benjamin
The Suits versus the Cardigans by Richard Sarson
The Evolution of Interpersonal Computing by Tom Dale
Teamwork, not Jobs by Edna Murphy
Innovation and Education
Computer Assisted Creativity by Andy Burnett
The Creative Input by Robert Heller
Computer Supported Cooperative Learning by Dave Newman
Issues and Scenarios Aquarius Dawning: Human Communications in the Twenty-First Century by Ron Eagle
The Dark Side by Pamela Gray
What's in a Name by Esther Dyson
Groupware and Idea Paradigms by Kieran Foley
Singleware in the Twenty-First Century: Power Tools for the Team of One by Tony Durham
A Day in the Life by Geoff Vincent
Groupware for a Small Planet by Peter and Trudy Johnson-Lenz
Bibliography
Index

As the 21st century nears, networked computing is becoming the essence of computing itself. Alternative phrases abound--collaborative work, computer supported cooperative work, simultaneous/concurrent engineering, multimedia real-time interactive work--but the neatest, shortest, and simplest catch-all term was coined in 1978: groupware. The two visionaries who coined the term, Peter and Trudy Johnson-Lenz, are among the 42 expert contributors to Groupware in the 21st Century. Other contributors to the volume include Microsoft's Bill Gates, professors Jay Nunamaker and Tom Malone, and management author Robert Heller. As with most technological sea-changes, the groupware revolution is having its impact first on business, where enhanced interaction between an organization's members, strategic allies, suppliers, and customers can help ensure that it remains dynamic and competitive. Anyone who wants to know about the future of information technology and group processes will want to read this book which brings perspective and clarity to these new technologies.