The second edition of the bestselling work uses an entertaining story about an executive facing challenges at work and at home to expose the precise psychological processes that conceal true motivations and intentions.

THE ARBINGER INSTITUTE is a worldwide training, consulting, and coaching organization whose programs and methodologies are based on forty - five years of research in the psychology of human behavior and motivation and more than thirty - five years of experience working with organizations worldwide. Headquartered in the United States, Arbinger has operations around the world, including throughout the Americas, Europe, Africa, the Middle East, India, Oceania, and Asia.