Preface. Planning centres - new conception for re-engineering activities in non-producing areas - M Remme and A H W Scheer. Re-engineering through fractal structures - W Sihn. Software benchmark design and use - M Daneva. Requirements, methods and research issues for modeling the product realization process - K W Lyons and M R Duffey. Application of information technology in the redesign and implementation of business processes - G Lyons. Re-engineering the sales department - B E Hirsh, M Kromker, K-D Thoben, and A Wickner. Re-engineering inter company processes through partnership networks - S Crom, J Julian, T Kuhlmann and B Hirsch. How benchmarking supports re-engineering - K Mertins, S Kempf, and G Siebert. The logic of enterprise modeling - M Gruninger and M S Fox. General concepts of a manufacturing system engineering workbench as tool for the re-engineering of manufacturing systems - M Garettu, A Bartolotta. The application of generic process models in business process re-engineering - S J Childe, A M Weaver, R S Maull, P A Smart, and J Bennett. Library based modeling of process chains - G Zulch and A R Fisher. High level process modelling: A key feature of any BPR project - A W Chan and P Bradley. Investment-based analysis of IT-enabled business process re-engineering - T J W Renkema and T Dolan. Simultaneous change - R Feurer and K Chaharbaghi. Business process re-engineering for small and medium sized manufacturing enterprises - J McSwiney. Self assessment - a tool for business process re-engineering - A Rolstadas. A manufacturing business process re-engineering method: Design and redesign of a production control model - J Strandhagen and T Skarlo. Bottleneck-oriented logistics as a basis for business re-engineering - T Penz and P Nyhuis. Measuring and re-engineering logistics chains in the construction industry - T Wegelius-Lehtonen. Logistics performance measurement - an application to pulp and paper industry - J Lehtonen.A comprehensive methodology for factory modelling - K Popplewell and R Bell. BPR in the production system, methodology and results - C Martin and R Encina. An introduction to a process engineering approach and a case study illustration of its utility - P Kawalek. Design of activities in shop floor management: A holistic approach to organisation at operational business levels in BPR projects - E Scherer and M Zolch. The use of the GRAI method in re-engineering - R MacIntosh and A S Carrie. GRAI approach: A methodology for re-engineering the manufacturing enterprise - G Doumeingts, F Marcotte, and H Rojas. Process monitoring for continuous improvement - V J Thomson. Process assessment and simulation games - methods and software supported tools in business process re-engineering - T Laakso, J Hakamaki, K Forsberg and R Smeds. Integrated resource and order monitoring - H P Wiendahl, J Glassner and M Mittendorf. A system solution to concurrent process planning and workshop control - B C chmidt. Index of contributors.

Business process re-engineering tools offer techniques to model the enterprise and identify opportunities to make change. This book examines the approaches, tools and techniques which support redesign of the enterprise to achieve world class performance.