Using data from over 200 hotels, "Human Resources Management in the Hotel Industry" demonstrates that hotels are just as likely to have experimented with new approaches to HRM as are comparable manufacturing establishments. In addition, the book demonstrates how the primary influences on managerial decision-making in the hotel industry are no different from he primary influences on decision-making elsewhere, challenging the argument that management theories developed within the mainstream are inapplicable within the hotel industry, because the industry is somehow 'different'. Finally, Hoque suggest a strong relationship between HRM and organizational performance, especially where hotels emphasize the importance of service quality enhancement and where they introduce HRM as in integrated, mutually supporting package of practices.

Chapter 1 Introduction and framework for analysis; Chapter 2 Is there a role for HRM in the hotel industry?; Chapter 3 New approaches toHRM in the hotel industry; Chapter 4 Influences on HRM in the hotelindustry; Chapter 5 HRM in practice in the hotelindustry; Chapter 6 HRM and performance in the hotel industry; Chapter 7 Conclusion; Bibliography; INDEX;

Kim Hoque is Lecturer in HRM at Cardiff Business School. He has published widely in the field of human resource management, having conducted research on greenfield site establishments, foreign-owned establishments, the nature and impact of the personnel function and ethnic minorities in employment, as well as conducting research into the hotel industry. He is also the coordinator of Cardiff Business School's Equality and Diversity Research Unit.