1.Risk and Crisis: Definitions, Debates and Consequences 2.Risk and Crisis Management: Drivers and Barriers 3.Assessing, Evaluating and Communicating risks 4.Responding to Risk: Strategies and Methods 5.Contingency Planning and Crisis Preparedness 6.Managing the Acute Phase of Crisis: From Politics to Technology 7.After the Crisis: Evaluation, Learning and Accountability 8.Risk and Crisis Management in a Global world 9.Conclusion 10.Case Studies: Managing risk in public service organizations and Crisis management: a personal account by Ed van Thijn, Former Mayor of Amsterdam

Dr Lynn T. Drennan is Education Programme Director at the Institute of Risk Management, UK

Professor Allan McConnell is Professor (Public Policy) at the University of Sydney, Australia

Dr Alastair Stark is Lecturer in Public Policy at the University of Queensland, Australia

This exciting new edition enhances the original text with contemporary cases, state-of-the-art themes and a greater focus on the international, trans-boundary and multi-agency dimensions of risk and crisis management. These enhancements reflect the fact that today's public manager must increasingly operate within a global and interdependent governance context.