The book proposes design and design research as a solution to the complexities associated with the intensifying and rapid changes in societies, technological fields and environments. It collates high-level research and the latest scholarship on this topic and many of the case studies draw on rich experiences and applications in practice.
Satu Miettinen is a professor in service design at the University of Lapland and the dean of the Faculty of Art and Design. Her research interests span the themes of design methods in engaging with the Arctic region, service design methods for inclusion, the participatory development of services and socially responsible art and design methods.
Melanie Sarantou is a post-doctorate researcher at the University of Lapland. She investigates how arts and narrative practices impact marginalised communities in various global locations. She is part of the Service Design Research Group, investigating marginality, empathy and improvisation.
Introduction: Managing complexity and creating innovation through design. (Satu Miettinen and Melanie Sarantou)
Part I: Managing complexities in research and in the field
Step 1: Understanding the context
Introduction
Part II: Managing complexities with users
Step 2: Creating insights
Introduction
Part III: Managing industrial, technological and digital complexities in the real world
Step 3: Creating concepts and innovation
Introduction
Part IV: Managing complexities for social change
Step 4: Initiating transformation
Introduction
Index