First published in 1997, in this second volume Gould and Moultrie compile writings from various professionals in the public service sector, researchers and other academics in support of the Social Services Research and Development Unit (or SSRADU) at the University of Bath

1. Introduction, Keith Moultrie. 2. Why have Social Services Failed to Capitalise On Monitoring and Evaluating Systems: Dr Norman Tutt. 3. Critical Perspectives on the Probation Service Client Information System, Dr David Colombi. 4. Peeling the Client Information System Onion: An International Perspective, Dr Jan Steyaert. 5. Adding Up the Sums: Population-Based Planning for Unitary Local Authorities, Dr Nick Gould, Judy Wright. 6. Needs-Led Planning for Community Care: The Balance of Care Approach, Dr Paul Forte. 7. Cab We Open the Black Box of Care Assessment? Dr Allyson Pollock, Sylvia Godden. 8. Some Thoughts on the New EC Data Protection Directive, Graham Sutton. 9. Feeding the Beast: National Statistical Collection, Greg Phillpotts.