First published in 1996, this volume explores the role of IT in the social services sector and provides solutions to problems of information flow and management, with contributors and researchers experienced in statistics, planning and policy for social services.

1. Introduction. Dr Nick Gould. 2. Information Management: Beyond Information Technology. Andrew Kerslake. 3. Information Driven Decision Making: Fact or Fantasy? Terry Bamford. 4. Internet: Super Highway. Jeremy Oppenheim. 5. Monitoring for Effective Management in Social Services. Dr Henri Giller. 6. Developing an Information Strategy and Systems: Reflections on a Case Study. Matthew Dieppe. 7. A National Perspective on Information Management. Greg Phillpotts. 8. Information Management; an SSI Inspection. Linda Fean. 9. IT in the Voluntary Sector. Ian Sparks. 10. Information Management and Technology; Making Sure You Benefit from IT. Jean Jeffrey.