Esther Lee Yook is Speaking Center Director and faculty of communication at the University of Mary Washington.
 
Wendy Atkins-Sayre is assistant professor of communication studies and Speaking Center Director at the University of Southern Mississippi. 

Communication Centers and Oral Communication Programs in Higher Education, edited by Eunkyong L. Yook and Wendy Atkins-Sayre, is a collection that examines the centers that support communication departments or across-the-curriculum programs as higher education focuses more attention on the communication field. The authors in this text address theoretical issues covering topics such as the importance of communication centers to higher education, the effects of communication centers on retention, critical thinking in the center, ethics, and more. These essays also explore ideas about center's set-up and use of space, staff training, technology applications, and campus advertising and outreach. Communication Centers organizes cutting-edge knowledge of the theory and empirical research so as to serve practical use to peer tutors and directors, those who are new to the study of communication centers and to those who are seasoned experts. Furthermore, this collection introduces administrators and those interested in higher education to the potential value of communication centers to higher education.

Part 1. Benefits to Higher Education
Chapter 1. Communication Centers and Retention in Higher Education: Is There a Link?
Chapter 2. Speaking Our Minds: Communication Centers and Critical Thinking
Chapter 3. Communication Centers and Liberal Arts Education: Problems and Possibilities Associated with Cross-Disciplinary Engagements
Chapter 4. The Communication Center: A Critical Site of Intervention for Student Empowerment
Chapter 5. The Role Becomes Them: Examining Communication Center Alumni Experiences
Part 2. Challenges to Today's Centers
Chapter 6. Ethics and the Communication Center: Chameleon or Tortoise?
Chapter 7. The Blind Leading the Blind? An Ethnographic Heuristic for Communication Centers
Chapter 8. Learning to Tell What You Know: A Communication Intervention for Biology Students
Chapter 9. Using Theory and Research to Increase Student Use of Communication Center Services
Chapter 10. Focusing on Faculty: The Importance of Faculty Support to Communication Center Success
Part 3. Alternative Models for Communication Centers
Chapter 11. Communication Center Ethos: Remediating Space, Encouraging Collaboration
Chapter 12. The Combined Centers Approach: How Speaking and Writing Centers Can Work Together
Chapter 13. Course Management Systems: Creating Alternative Avenues for Student Access of Communication Centers
Chapter 14. Virtual Communication Centers: A Resource for Building Oral Competency
Chapter 15. The Implementation of Computer-Mediated Communication in Communication Centers
Part 4. New Directions in Consultant Training
Chapter 16. Technology Tutoring: Communication Centers Take the Lead
Chapter 17. Using Empathetic Listening to Build Client Relationships at the Center
Chapter 18. Best Practices in Communication Center Training and Training Assessment