Touch Point Leadership offers a collaborative approach to leadership, team coaching and organizational development through building strong, effective relationships.It demonstrates how an integrated and systemic approach to building relationships can enhance an organisation's capacity to grow and adapt in response to both current and emerging business issues.It demonstrates how to develop and sustain positive energy through the frictions that are generated by difference; seeing difference as an opportunity for change and creativity rather than a block to innovation.
It will cover:
Building succession by transforming the power of the middle
Creating transformative relationships that help liberate talent and celebrate difference
Effective partnering, coalition and alliance
Creating teamwork across global organisations

Dr. Hilary Lines is an executive coach with Praesta, a worldwide leader in executive coaching. She is also a senior consultant with the Teleos Leadership Institute in the suburbs of Philadelphia, Pennsylvania. Lines is also a team coach, a facilitator and trusted advisor in organizational change, as well as an innovator in leadership development across the globe.

Dr. Jacqui Scholes-Rhodes is a leadership consultant, systemic coach and inquiry facilitator with Touchpoint Leaders. She is also an executive coach with Praesta, and she has worked in large corporate environments where she has led and facilitated large scale transformation across sectors.

Our ethical code
Acknowledgements

Introduction
The Touchpoint Leadership proposition
The benefits of Touchpoint Leadership
About this book

01 The case for Touchpoint Leadership
The leadership challenge - and the paradoxes
Seeing leadership through a new lens: the Touchpoint Leadership proposition
The three domains of Touchpoint Leadership

02 Priming the touchpoint to become relational
Being fully present at the touchpoint
Personal growth through interaction at the touchpoint
Developing a relational perspective
Looking forward

03 Pivotal relationships - creating value within the organization
Connecting and reinforcing difference
Igniting connective energy at the touchpoint
Holding the relational space
Looking forward

04 Transforming partnership through the touchpoint
Introduction
The professional partnership 'brand in action'
Building a coherent client relationship through connecting internal touchpoints
Footnote: partnering for client service across the business
Summary

05 Building and sustaining the collaborative enterprise
Introduction
Building connective leadership - vertically and horizontally
Catalysing connective learning
Trusting to act responsibly and freely
Conclusion

06 Developing touchpoint mastery
Introduction
A framework for learning
The Touchpoint Leadership developmental framework
Summary

Index