This book presents persuasive arguments in support of public service and those who
work within it. Clearly, some services should come under government control: public safety, highways, armed and emergency service, water, sewage, parks, schools. Others, however, are operating in answer to problems that society fails to solve. The public sector requires complex problem-solving processes - never simple solutions - and, despite the negative image imprinted on the public consciousness, Government at Work shows how so-called bureaucrats do a difficult job well.
Marc Holzer and Kathe Callahan compile evidence that creativity, productivity and
excellence are not strangers to government programmes. The publ

Government as Problem Solver
Management for Quality
Human Resource Management
Adapting Technology
Building Partnerships
Measurement for Performance
Comprehensive Improvement
Conclusion
An Effective Public Sector