This critique of modern academe is also a proposal for making campuses more effective - that is, better at meeting the clients' or customers' needs. The author addresses the problems that many academic institutions have today in clinging to the practices and organization of the past. By outlining the many problems in organization that colleges and universities face today, the author hopes to reveal workable solutions.

Dr. William Tierney is University Professor and Wilbur-Kieffer Professor of Higher Education here at Rossier and the Director of the Pullias Center for Higher Education. He is an expert on higher education policy analysis, governance, and administration

Introduction
Organizational Redesign
The New Face of Leadership
Organizational Attention Deficit Disorder
Evaluating High Performance
Faculty Productivity and Organizational Culture
The Chiaroscuro of Reform
The 21st Century Organization
Frequently Asked Questions