With a focus on a broad spectrum of topics--race, ethnicity, gender, disability, and sexual orientation at the federal, tribal, state, and local levels--this book equips readers to better understand the complex, real-world challenges public administrators confront in serving an increasingly diverse society.

The book's main themes include:

• What is cultural competency and why is it important?
• Building culturally competent public agencies;
• Culturally competent public policy;
• Building culturally competent public servants;
• How do agencies assess their cultural competency and what is enough?

PA scholars will appreciate the attention given to the role of cultural competency in program accreditation, and to educational approaches to deliver essential instruction on this important topic. Practitioners will value the array of examples that reflect many of the common trade offs public administrators face when trying to deliver comprehensive programs and services within a context of fiscal realities.

Numerous reprehensible corporate, governmental, and nonprofit activities over recent years have highlighted the existence of organizational evil. Unlike other works on the topic, this book fully develops the concept of organizational evil, conceptually weaving the interchange between evil individuals (microlevel) who ultimately create the organizational environment that is evil, and the macrolevel elements of policy, culture, and manipulations of the social environment.

Kristen A. Norman-Major (Author) , Susan T Gooden (Author)