Series Editor's Introduction, Marc Holzer Introduction Part 1 1. E-Government and Public Relations: It's the Message, Not the Medium Mordecai Lee 2. Understanding and Measuring Online Fiscal Transparency Jonathan B. Justice, John G. McNutt, and Edward S. Smith 3. Improving the Effectiveness of E-Reporting in Government with the Concept of Multiple-Accountability Thomas J. Greitens and M. Ernita Joaquin 4. Global Trends in E-Performance Reporting Marc K. Fudge Part 2 5. A Critical Analysis of the Potential of ICTs for Democracy and Governance Matthias Finger 6. Keys to E-Governance: Technology or Civil Society? Robert J. Dickey and Sejeong Park 7. Improving Citizen Participation via E-Government: The Why and How Yueping Zheng and Yuguo Liao 8. Puzzling out the Wisdom of E-Crowds in Trustworthy E-Government Practices: From Technological Applications to Networks Younhee Kim and Seunghwan Myeong Part 3 9. E-Voting: Domestic and International Successes and Failures Cecilia G. Manrique and Gabriel G. Manrique 10. E-Government in U.S. Local Governments: Disparities, Obstacles, and Development Strategies Hua Xu and Hugo Asencio 11. Relevant Issues of Accountability and Transparency in IT Shared Services Gautam Nayer Index About the Editors and Contributors

Aroon Manoharan is an Associate Professor in the department of Public Policy and Public Affairs at the University of Massachusetts Boston, USA. His research focuses on e-governance, performance measurement and reporting, strategic planning, organization theory, and intergovernmental relations. His work has been published in the American Review of Public Administration, State and Local Government Review, Public Administration Quarterly, International Journal of Public Administration, International Journal of Organization Theory and Behavior, and International Public Management Review. He holds an MPA from Kansas State University and a PhD from the School of Public Affairs and Administration, Rutgers University-Newark, USA.

This book presents a citizen-centric perspective of the dual components of e-government and e-governance. E-government refers to the practice of online public reporting by government to citizens, and to service delivery via the Internet. E-governance represents the initiatives for citizens to participate and provide their opinion on government websites. This volume in the Public Solutions Handbook Series focuses on various e-government initiatives from the United States and abroad, and will help guide public service practitioners in their transformation to e-government. The book provides important recommendations and suggestions oriented towards practitioners, and makes a significant contribution to e-government by showcasing successful models and highlighting the lessons learned in the implementation processes. Chapter coverage includes: * Online fiscal transparency * Performance reporting * Improving citizen participation * Privacy issues in e-governance * Internet voting * E-government at the local level