Practical and easy to use, this human services text provides important guidelines for working within agencies. The authors address important topics germane to management and administration, including evidence-based and empirically based practice, as well as challenges of management, environments of human service agencies, program design, organizational theory and design, human resources, supervisory relationships, finances, information systems, program evaluation, organizational change, leadership, and achieving and maintaining organizational excellence. To help you view issues in action, the authors have included a case example in each chapter, along with reflection questions to help you reflect on how you would handle the scenario.

Dr. Judith A. Lewis, late, was Professor and Chair of Addictions Studies and Behavioral Health at Governors State University. She retired in 2008. She served as president of the American Counseling Association (ACA) and the International Association of Marriage and Family Counselors and was a formative contributor to the substance abuse field for many years.