This book helps engineers, and others with a technical or numerate background, to communicate effectively with non-engineers and non-technical people, chiefly in the context of business.

David Silk graduated from Cambridge University and went on to become a research fellow at Queen's College, studying the control of communication networks. As an engineering officer in the RAF he specialised in telecommunications, and became a deputy director in the Ministry of Defence. In 1984 he joined Henley Management College, becoming the lead tutor in information management, a director of studies and a faculty group leader. In 1991 he left Henley to become an independent management consultant and tutor.

Dr Silk is an associate faculty member of Henley, and of Lancaster University. He has written widely about telecommunications, information management and general management: this is his fourth published book. He is a Fellow of the IEE.

• Chapter 1: Introduction


• Chapter 2: Communication and management


• Chapter 3: Saying it


• Chapter 4: Writing it


• Chapter 5: Presenting it


• Chapter 6: Business meetings


• Chapter 7: Using information technology


• Chapter 8: Conclusion