Keith Appleyard has worked within the post-16 sector since 1978 as a lecturer, college senior manager and teacher trainer. He has been a tutor and course leader for PGCE/Cert Ed programmes at Lincoln College, and a tutor on these programmes at Nottingham Trent University. He is presently an ITT reviewer for Standards Verification UK (SVUK).

Introduction
Communication theory: process, perception and interaction
Listening and speaking skills
Non-verbal communication, writing and reading skills
The human factor in communication
Communicating for inclusivity
Managing behaviour through communication
Communicating with large groups and with distance learners
Communicating within organisations
Communicating with colleagues
Resources

Communication is a key theme of the QTLS Standards. This accessible book helps readers to understand the theories and principles that underpin effective communication and apply this theory to improve their communication with learners, colleagues and others in professional life. It examines the environment of educational settings and looks at how individuals themselves communicate with the sector. It gives detailed advice on communication skills and promoting a supporting learning environment. It goes on to include notes on communicating for specific teaching situations, inclusion and working with colleagues. Finally, it covers resources for communication and their adaptation for different situations.