This book sets out proven, practical guidelines to ensure you can and deliver messages in a clear, succinct, precise, descriptive, informative and impressive way. Aimed at anyone wishing to improve their business communication skills.

Patrick Forsyth runs Touchstone Training & Consultancy and is an experienced consultant, trainer and writer. He writes extensively on business matters and is the author of many successful business books including: How to Craft a Successful Business Communication and The Gentle Art of Getting Your Own Way - a layman's guide to being persuasive (Foulsham), Detox Your Career (Cyan) and Demystifying Marketing (IET).

• Chapter 1: Communication: its nature, scope and purpose


• Chapter 2: What makes for effective communication


• Chapter 3: Prerequisites for success: preparation and listening


• Chapter 4: Being persuasive: getting agreement from others


• Chapter 5: Meetings: making them work


• Chapter 6: Presentations: speaking successfully 'on your feet'


• Chapter 7: Negotiation: making the best deal


• Chapter 8: Telephone communication: its special nature


• Chapter 9: The nature of the written word


• Chapter 10: The writing process: what to say and how to say it


• Chapter 11: The different forms of written communication


• Chapter 12: The ubiquitous email: dos and don'ts


• Chapter 13: Dealing with numbers