This book challenges the product-dominant assumptions of the New Public Management (NPM) about the nature and management of public service delivery.

Stephen P Osborne holds the Chair of International Public Management and is Director of the Centre for Service Excellence at the University of Edinburgh Business School, Scotland, UK.

1. Public Management Reform: A Century of Unfulfilled Potential

2. Public Service Management: A Service Management Perspective

3. Public Service Logic

4. Value Creation in Public Service Delivery

5. PSL and the Changing Roles of Citizens, Service Users, and Public Service Staff and Managers

6. PSL and the Tasks of Public Management

7. Towards a Public Service Logic Approach for Public Service Delivery: Culture, Design and Experience

8. The Future of Public Service Delivery and of Public Management