A practical and accessible handbook which investigates the impacts of the past twenty years of public sector reform on management practices, and addresses the issues faced by public servants.

Dr Chris Aulich is Associate Professor and Director of the Australian Centre for Regional and Local Government Studies. He researches and teaches about competitive tendering and contract management in the public sector.
Dr John Halligan is Professor of Public Administration and has developed an international reputation for his work on comparative public administration.
Dr Sandra Nutley is a senior lecturer in public sector management at the University of St Andrews (Scotland) and has authored or co-authored four books and numerous articles on different aspects of public sector management. Her book The Public Sector Management Handbook has been widely acclaimed by practitioners in the United Kingdom.

Contributors ix
Preface xii
Chapter 1 The public sector - Chris Aulich and Sandra Nutley 1
Chapter 2 Public sector management - Chris Aulich, John Halligan and Sandra Nutley 11
Chapter 3 The public policy process - Jenny Stewart and Russell Ayres 20
Chapter 4 Politics and the policy process - Jennifer Curtin and Craig Symes 36
Chapter 5 Strategic management and corporate planning - Jules Wills 47
Chapter 6 Financial management and budgeting - Grant Jones 60
Chapter 7 Human resource management - Helen Coventry 74
Chapter 8 Diversity management - Anne Junor and Helen Coventry 86
Chapter 9 Managing the employment relationship - Chris Fisher and Anne Junor 99
Chapter 10 Public management in the information age - Alan Jarman and Sandra Nutley 111
Chapter 11 Performance management - Grant Jones 124
Chapter 12 Managing quality - Russell Ayres 138
Chapter 13 Competitive tendering and contract management - Chris Aulich 150
Chapter 14 Change managemen