The book considers what makes an excellent face-to-face health and safety contact on the workplace, and why these contacts are a fundamental building block of any strong, caring and empowering workplace culture.

Tim Marsh is considered a world authority on behavioural safety and has worked with over 500 companies worldwide including Shell, Pfizer, and BBC. He has delivered dozens of keynote talks all around the world and written several books and hundreds of articles.

Preface; Two Stories and a Case Study by Way of Introduction; Introduction; Section I: A Little Theory; Chapter 1: Why Bother?; Chapter 2: Safety and Health Excellence (Is Just Excellence); Section II: Safety and Health Contacts; Chapter 3: Introduce Yourself and Set the Tone; Chapter 4: Analysis; Chapter 5: Coaching; Chapter 6: Eliciting a Promise (?); Chapter 7: Close Out; Conclusion; Appendix 1: Final Checklist; Appendix 2: Suggested Basic Seven-Items Checklist; References and Further Reading