First published in 1974, this book aims not only to focus attention on the problems faced by those seeking the help of a social service organisation, but also to analyse what happens and why at the point of entry. This study analyses reception practices in four different social work agencies.

Foreword by Professor R. A Parker. Acknowledgements. Introduction: Rationing, Priorities, and Access. 1. The Client Reception Process 2. Methodology 3. Borough 4. New Town 5. West Country 6. Cassford 7. Client Reception and Intake. Appendixes: A - Client Bombardment Form. B - Comparative Table of Key Variables. Selected Bibliography. Index.