Across the spectrum of organizational operations, workplace interactions have proven to be one of the most difficult activities for leaders to manage effectively, especially during any level of change.

Dr. Brenetia J. Adams-Robinson is President and Chief Executive Officer of Epitome' Consulting Services, Atlanta, Georgia, USA.

Introduction: The Challenge of Workplace Change 1 The Historical Groundwork 2 Leadership Engagement Understood 3 The Informal Leadership Paradigm 4 Team Development Effectiveness 5 Organizational Citizenship Behavior 6 Understand Workplace Culture 7 Effective Change Management 8 Informal Leadership Influence on Engagement