This fully revised third edition explores the essential role of listening to human communication across contexts and cultures.

Debra L. Worthington is Professor of Communication and the Director of the School of Communication and Journalism at Auburn University, USA, and a past president of the International Listening Association.

Graham D. Bodie is Professor and Interim Chair of the Department of Media and Communication in the School of Journalism and New Media at the University of Mississippi, USA.

Margaret E. Fitch-Hauser is Associate Professor Emeritus of Public Relations at Auburn University, USA, and is a past editor of the International Journal of Listening.

Part I: Listening as a Cognitive Process 1. Introduction & Overview 2. Listening: Purposes & Competencies 3. Listening & Information Processing 4. Individual Differences in Listening Processes 5. Listening in a Mediated World Part II: Listening as a Social Function 6. Listening in the Conversational Context 7. Listening & Relationship Building: The Family Context 8. Listening & Relationship Building: Friends & Romance Part III: Listening as a Critical Professional Competency 9. Listening in Context: Education 10. Listening in Context: Organizations 11. Listening in Context: Health Settings 12. Listening in Context: Legal Settings Part IV: Listening: New Frontiers 13. Transforming Listening: Future Directions