Improving Industrial Relations (1985) presents and discusses the findings of research into the advisory function of the Advisory, Conciliation and Arbitration Service (ACAS). ACAS is most widely known for its attempts to resolve industrial disputes through conciliation, but most of its work lie in its advisory role.

Eric Armstrong and Rosemary Lucas

1. The Development of the Advisory Function 2. The Volume of Advisory Work 3. The Organisation of the Advisory Function 4. The Advisory Visit - Clients' Perception 5. In-Depth Work - Clients' Perception 6. ACAS Advisory Role - Third Parties' Perception 7. Issues of Specialism 8. Issues of Policy and Payment 9. Improving Industrial Relations