Marc Holzer and Richard W. Schwester have written a fresh and highly engaging textbook for the introductory course in Public Administration. New to this 4th edition is a dedicated chapter on big data and analytics, as well as updates throughout taking stock of the COVID-19 pandemic.

Marc Holzer (PhD, University of Michigan) is Distinguished Professor at the Institute for Public Service, Suffolk University, Boston. He was previously University Professor and Founding Dean at the School of Public Affairs and Administration, Rutgers University. Professor Holzer is extensively published, is a Past President of the American Society for Public Administration and is a Fellow of the National Academy of Public Administration.

Richard W. Schwester (PhD, Rutgers University) is Associate Professor of Public Management at John Jay College of Criminal Justice (CUNY). His research centers on the use of technology in government, inter-local shared services, and police and emergency service delivery models. Professor Schwester is editor of the Handbook of Critical Incident Analysis, co-author of Public Administration in a Globalized World, and author of Teaching Research Methods in Public Administration.

Section I: FOUNDATIONS OF PUBLIC ADMINISTRATION 1 What Public Administration Entails 2 Organizational Theory and Management 3 Politics and Public Administration 4 Intergovernmental Relations 5 Ethics and Public Administration Section II: MANAGING PEOPLE AND ADMINISTERING PUBLIC SERVICES 6 Managing Human Resources 7 Public Decision-Making 8 Public-Sector Leadership 9 Public Budgeting and Finance Section III: IMPROVING THE EFFICIENCY AND EFFICACY OF PUBLIC ORGANIZATIONS 10 Public Performance 11 Program and Policy Assessment 12 Existing Data, Big Data, and Analyzing Data 13 Technology and Public Administration 14 The Future of Public Administration