An examination of how obedience affects and overpowers the ethics of decision-making in business, and how this can be overcome.

1. Introduction; 2. The role of mental models in social construction; 3. The Milgram studies: obedience, disobedience, and ethical challenges; 4. Obstacles to ethical decision-making in the perception of ethical context; 5. Obstacles to ethical decision-making in impact analysis and action; 6. Managing ethical obstacles; 7. Problematic mental models: some applications; 8. Conclusion; Author index; Subject index.

Patricia H. Werhane is the Callista Wicklander Chair of Business Ethics and Director, Institute for Business and Professional Ethics at DePaul University. She is also Professor Emeritus at the Darden Graduate School of Business Administration at the University of Virginia. Her previous publications include Ethical Issues in Business, 7th edition (edited with Tom Donaldson and Margaret Cording, 2001).