SIIM SIKKUT is the former Government Chief Information Officer of Estonia, where he led the national digital policy and digital government strategy and delivery. He also chaired the OECD Working Party of Senior Digital Government Officials. Siim is a globally in-demand keynote speaker and has been recognized as one of the world's most influential people in digital government by Apolitical.

Preface ix
Acknowledgments xi
List of Abbreviations xiii
Introduction xv
1. Aisha Bin Bishr, Dubai, United Arab Emirates (UAE) 1
2. Alex Benay, Canada 15
3. Anna-Maija Karjalainen, Finland 31
4. Barry Lowry, Ireland 45
5. Bolor-Erdene Battsengel, Mongolia 59
6. Cheow Hoe Chan, Singapore 71
7. Daniel Abadie, Argentina 83
8. Diego Piacentini, Italy 97
9. Hillary Hartley, Ontario, Canada 109
10. Innocent Bagamba Muhizi, Rwanda 123
11. José Clastornik, Uruguay 135
12. Lars Frelle-Petersen, Denmark 147
13. Luis Felipe Monteiro, Brazil 159
14. Mike Bracken, United Kingdom 173
15. Pedro Silva Dias, Portugal 189
16. Randall Brugeaud, Australia 203
17. Shai-Lee Spiegelman, Israel 219
18. Taavi Kotka, Estonia 233
19. Tim Occleshaw, New Zealand 245
20. Yolanda Martínez, Mexico 261
Epilogue: How to Lead a Government to Digital Excellence 279
About the Author 287
Index 289