Kenneth Cloke is director of the Center for Dispute Resolution and a mediator, arbitrator, consultant, and trainer. Joan Goldsmith is an organizational consultant, coach, and educator specializing in leadership development and organizational change. Cloke and Goldsmith are coauthors of five previous books, including The End of Management and the Rise of Organizational Democracy and Resolving Conflicts at Work: A Complete Guide for Everyone on the Job, both published by Jossey-Bass.

Foreword (Warren Bennis).
Preface.
The Authors.
Part One: Context: Cultivating Awareness andAuthenticity.
1. An Orientation to Awareness and Authenticity.
2. The Art of Waking Up.
3. Where It All Begins.
Part Two: Processes: Championing Congruity andCommitment.
4. Turnaround Feedback.
5. Transformational Coaching.
6. Strategic Mentoring.
7. Participatory Assessment.
Part Three: Techniques: Encouraging TurnaroundExperiences.
8. Courageous Listening.
9. Paradoxical Problem Solving.
10. Supportive Confrontation.
11. Risky Conflict Resolution.
Part Four: Relationships: Sustaining Organizational Awarenessand Authenticity.
12. Waking Organizations Up.
13. Fostering Congruence and Commitment in Organizations.
14. Ubiquitous Leadership and Organizational Democracy.
Index.