In almost all western countries concerted efforts are undertaken to enhance the use of information and communication technology in health care. This book will introduce the reader to the challenges, lessons learned and new insights of health information management at the beginning of the 21st century. With a strong international orientation, it compares related developments and draws on examples from different countries. Featuring case descriptions and examples, this is a comprehensive and well-balanced textbook on a core management topic in the health care field.

Marc Berg is Professor of Social-Medical Sciences at the Institute of Health Policy and Management, Erasmus University Medical Centre, Rotterdam.

Part 1: Starting Points Acknowledgements 1. Introduction 2. Waiting for Godot 3. Health Care Work and Patient Care Information Systems 4. The Contextual Nature of Information 5. Meeting the Challenge 6. Designing Interactions Part 2: Information Strategy, Implementation and Evaluation 7. Information Strategy 8. Developing the Information Strategy 9. Implementing Information Systems in Health Care Organizations 10. Project Management of Innovative PCIS Implementations in Healthcare 11. Evaluation of Patient Care Information Systems