Erik Hollnagel introduces a comprehensive approach for the management of Safety-II, called the Resilience Assessment Grid (RAG). The RAG provides four sets of diagnostic and formative questions that can be tailored to any organisation. The questions are based on the principles of resilience engineering and backed by practical experience from several domains. This book is for both the safety professional and academic reader. For the professional, it presents a workable method (RAG) for the management of Safety-II, with a proven track record. For academic and student readers, the book is a concise and practical presentation of resilience engineering.

Erik Hollnagel (Ph.D., psychology) is Professor at the Department of Regional Health Research, University of Southern Denmark and Chief Consultant at the Centre for Quality, Region of Southern Denmark. Erik is also Adjunct Professor, Central Queensland University, Australia, Visiting Professorial Fellow, Macquarie University, Australia, Visiting Fellow, Institute for Advanced Study, Technische Universität München (Germany), and Professor Emeritus at École des Mines de Paris (France) and the University of Linköping (Sweden). Since 1971 he has worked at universities, research centres, and industries in several countries and with problems from many domains, including nuclear power generation, aerospace and aviation, air traffic management, software engineering, healthcare, and land-based traffic. His professional interests include industrial safety, human factors, resilience engineering, systems theory, and functional modelling. He has published more than 350 papers and authored or edited 20 books.

Preface

Chapter 1: Safety Management Anno 2016

Chapter 2: What Does 'Resilience' Mean?

Chapter 3: The Basis For Resilient Performance

Chapter 4: The Resilience Potentials

Chapter 5: RAG - The Resilience Assessment Grid

Chapter 6: RAG - Towards a Model of Resilient Performance

Chapter 7: Developing Resilience Potentials

Chapter 8: The Changing Face of Safety

References

Glossary