From a thought leader in improving patient experience comes a strategic guide for healthcare leaders and professionals to improving medical outcomes, reducing costs, and seizing the competitive edge-by providing compassionate healthcare

An Epidemic of Empathy in Healthcare shows you how providing compassionate care delivers benefits to both patients and the organization as a whole. A roadmap to increasing the consistency with which empathic and coordinated care is delivered to patients, it provides the step-by-step guidance you need to transform your healthcare institution. Not only is it the right thing to do for the patient, it also provides financial, strategic, and business advantages to organizations that strive to reduce human suffering. And in today's healthcare environment, it is a teachable, trainable, statistically measurable must-have.

Learn how to:

• Develop a deeper understanding of empathy
• Objectively measure patient experience and reduce suffering
• Use social network science to change staff behavior
• Build an organizational culture based on empathic care

Thomas H. Lee, MD, is Chief Medical Officer of Press Ganey, with more than three decades of experience in healthcare performance improvement as a practicing physician, a leader in provider organizations, researcher, and health policy expert.

Acknowledgments
Introduction

Chapter 1: The Problem
Chapter 2: The Imperative
Chapter 3: The Response: Empathy
Chapter 4: Measurement
Chapter 5: Social Capital and Social Network Science Come of Age
Chapter 6: Changing Behavior and Creating the Epidemic
Chapter 7: Ten Key Steps Toward Higher-Value Empathic Healthcare

Notes
Index