The key to career success and job satisfaction are effective working relationships. This book will help you to understand why relationships matter so much, what is happening when they go wrong and the different skills you need in different working environments. It will provide you with the tools and techniques required to make your relationships great, whether you are working in an office, working virtually, or blending both.

Patricia Hind is a Chartered Business Psychologist, a researcher, author, and Professor of Management Development at Ashridge Executive Education.  A specialist in Leadership and Executive Development she has worked globally with individuals across all sectors to develop the leadership capability needed to ensure sustainable success. She has authored many articles and contributed to many books all aiming to enhance personal and organisational effectiveness. 

Fiona Elsa Dent is an independent executive coach, leadership trainer, author and Professor of Practice at Ashridge Executive Education.  She has many years' experience working with people at all levels of organisational life helping them be the best they can be.  Her specialist areas are influencing others, managing people, building working relationships and career management and has contributed to several books in these areas. 

Viki Holton is an Adjunct Senior Research Fellow at Ashridge Executive Education. Her interests include team coaching, women's leadership, career strategies and development. She is the author of a number of articles and books including as co-author, How to Coach Your Team: Release Team Potential and Hit Peak Performance. Viki is also a member of the British Psychological Society with a keen interest in management issues, occupational psychology, equality and diversity.

Section 1. Relationships at work, and Why They Matter

1. Relationships at work in the New Normal?

2. Why are relationships so Messy?

3. Building and Developing Your Relationship Agility in the Digital Age

Section 2. Working with Others the things that make a difference

4. Your Relationship Resilience 

5. Trusting each other 

6. Social & Emotional Intelligence

7. Inclusion and Inclusivity

8. Influencing Collaboration, Co-operation and Direction

9. Challenging Relationships (The Power of Healthy Conflict)

Section 3. Developing a relationship toolkit

13.Building Relationship Awareness

14. Developing Communication Dynamics (Listening, Questioning, Body Language, etc)

10. Maximising Personal Impact and Impression Management

11. Skilful Dialogue The Behavioural Element

12. Demonstrating Authenticity and Empathy

13. The power of Mutual Respect

14. From Problems to Solutions The Appreciative Dimension

Section 4. The Blurring Lines Between Work and Home

15. Managing your Home /Work boundaries.

16. Keeping relationships healthy.

Section 5.   The broader perspective

17. Where to seek help in Building Agile Relationships

18. Creating psychological safety for yourself and others.

Concluding comments