This book gives you a valuable overview of modern employee assistance programs. It compares and contrasts EAPs with managed behavioral care products and examines how EAPs are often provided in conjunction with managed care services. You also get a helpful directory of EAP/managed care companies! But more than that, this is an essential guidebook to today's EAPstheir services for employers and employees, their interfaces with managed behavioral care organizations, how they are sold and managed, and how to best work within them.

• Acknowledgments
• Chapter 1. A Service for the Twenty-First-Century Workplace
• Background
• EAPs Today
• Summary of EAP Dependent Care Services
• The 1997 National Study of the Changing Workforce: Implications for EAPs
• EAPs and Legal Services
• EAPs and Financial Services
• The EAP As an On-Site Supervisor Training and Employee Education Tool
• Chapter 2. A Managed Care Primer
• Managed Care Strategies
• Indemnity Insurance Plans
• Key Managed Care Functions
• Chapter 3. Professional Roles in EAPs
• The Certified Employee Assistance Professional (CEAP) Credential
• Dilemmas Faced by the EA Professional
• Client Advocacy
• Chapter 4. Legal and Ethical Considerations for EA Professionals
• Introduction
• Ethical Issues
• How to Discuss Confidentiality Concerns with EAP Clients
• Health Care Fraud: How Managed Care Investigates
• Chapter 5. Marketing and Selling EAPs
• Understand Your Market
• Develop Customer Success Stories
• Determine the Key Decision Makers in an EAP Purchase
• Chapter 6. Innovations in Managed Care
• MBHO Psychopharmacology Management Services
• Innovations: Uses of the Internet in MBHO Environments
• Appendix A. 2001 Directory of Major North American MBHO and EAP Companies
• Appendix B. Sample EAP Sales Proposal for a New Customer
• Appendix C. Magellan Behavioral Health Medical Necessity Criteria, 2000
• Bibliography
• Index
• Reference Notes Included