Ann Mahon is Associate Head of Teaching in the Innovation, Management and Policy Division of Manchester Business School and Senior Fellow in the Health Group

PART I - Personal development in the context and practice of public service management

Chapter one: Introduction and overview

Chapter two: The context and practice of public service management

Chapter three: Public service management and personal development - towards a conceptual framework

Chapter four: How do managers learn?;

Chapter five: Perception and Communication

Chapter six: Personality and Emotional Intelligence

Chapter seven: Values, Ethics and Integrity

Chapter eight: Managing Stress and Building Resilience

Chapter nine: Presentation of self

Chapter ten: Conclusions