Perhaps no other technology has done so much to so many, but been studied by so few, as the telephone

Introduction; I: I Social Change and Quality of Life; 1: Social and Organizational Consequences of Wireless Communication; 2: Mobile Communications: Theories, Data, and Potential Impact; 3: Attitudes toward Voice Mail and Telephone Answering Machines; 4: Corporate Culture Transformation in the Telephone Companies; II: Interpersonal Relations in a Social Context; 5: Caller-ID, Privacy, and Social Processes; 6: Understanding Communication Privacy: Unlisted Telephone Subscribers; 7: Obscene Telephone Calls to Women: Empirical and Theoretical Dimensions; 8: Gender Relations and Telephone Calls: A Survey of Obscene Telephone Calls to Males and Females; III: Social Dimensions of Telephone Service Perceptions; 9: Consumer Spending Behavior; 10: Slamming Back: Customer Choice and Retention in Local Telephone Markets; IV: Concluding Thoughts; 11: Industrial Engineering versus Individual Ingenuity