Total Quality Management (TQM) is a business philosophy that yields customer satisfaction and continuous process improvement. This reference and workbook embraces the TQM revolution and explains to readers how TQM principles are applied to safety and health programs and focuses the ISO-9000 Quality Program, Voluntary Protection Program, and Process Safety Management.

Total Quality Safety Management Introduction Safety Management Safety Performance Traditional Safety Programs The Modern Safety Management Solution The Basic TQM Concepts, Techniques, and Implementation Requirements The ISO-9000 Standards The OSHA Voluntary Protection Program Process Safety Management Other Frameworks for Safety Management Notes on Using this Book Total Quality Management-Adapted to Work Safety Product and Customer Focus Leadership Commitment Company Culture Effective Communication Organizational and Employee Knowledge Employee Empowerment Employee Responsibility and Excellence Management by Fact Long-Range Viewpoint Statistical Process Control Structural Problem Solving The Best Techniques Continuous Improvement Quality Management Quality Planning Assessment and Planning Implementation and Organization Cultural Change Recognition and Reward Leadership Development Team Building Hiring and Promoting Management Readiness Total Quality Training Summary-TQM Safety System Evaluation ISO-9000 Requirements Management Responsibility Safety Management System Contract Review Design Control Document and Data Control Purchasing Customer-Supplied Product Product Identification and Traceability Process Control Inspection and Testing Control of Inspection, Measurement, and Test Equipment Inspection and Test Status Control of Nonconforming Product Corrective and Preventative Action Handling, Storage, Packaging, Preservation, and Delivery Control of Quality Records Internal Quality Audits Quality Training Servicing Statistical Techniques Summary-ISO Evaluation Voluntary Protection Program Safety Management Program Safety Policy and Objectives Management Commitment and Involvement Employee Participation Assigned Responsibilities and Accountabilities Contract Workers Program Review Work-site Hazards Analysis Baseline Surveys Site Inspections Hazard Prevention and Control Procedures and Protective Equipment Facility and Equipment Maintenance Hazard and Program Communications Accident and Injury Analysis Emergency Planning Medical Program Safety and Health Training Safety and Health Training Contest Supervisor and Manager Readiness Summary-Voluntary Protection Program Evaluation Process Safety Management Guidelines General Process Safety Guidelines Employee Involvement Process Safety Information Process Hazards Analysis Operating Procedures and Practices Employee Training Contractors Pre-Startup Safety Mechanical Integrity Nonroutine Work Authorizations Managing Change Incident Investigations Emergency Preparedness Compliance Audits Summary-Process Safety Management Evaluation Appendix A: Behavior-Based Safety Discussion TQM Questions Modified to Include Behavior-Based Safety Appendix B: Auditing Audit Definition and Purpose Audit Conduct Auditor Qualifications and Characteristics The Advanced Audit Process Interviewing Developing Findings and Conclusions Developing Recommendations Exit Interviews Index