By discussing, analyzing and synthesizing the literature on crisis management, the authors question how business can become more proactive in preparing and dealing with crises, both natural and people-made, in the tourism industry.

Christof Pforr, Curtin University of Technology, Australia and Peter Hosie, University of Wollongong in Dubai, UAE

Contents: Preface; Introduction: beating the odds?, Christof Pforr and Peter Hosie; Part 1: Crisis management and security: strategise versus improvise in a turbulent environment, Bella Butler; From conception to implementation: towards a crisis management framework, Samir Ranjan Chatterjee and Cecil Arthur Leonard Pearson; Crisis management in tourism: a review of the emergent literature, Christof Pforr; Tourism crisis management, knowledge management and organisational learning, Deborah Blackman and Brent W. Ritchie; Human resource development: proactive preparation to manage crises, Peter Hosie. Part 2: Vulnerability analysis and sustainability in tourism: lessons from Phuket, Alan Nankervis; Terrorism, tourism, wellbeing and sense of security: the case of Australia, Alfred Michael Dockery; Disaster response and tourism recovery strategies in the Maldives, Jack Carlsen; Training for crises responses: a case study of Chinese medical professionals, Cecil Arthur Leonard Pearson and Samir Ranjan Chatterjee; Precautions against future tsunamis: a case study of Galle district, Sri Lanka, Acushla Felix, Ross K. Dowling and Raguragavan Ganeshasundaram; An exploration of risk management strategies in regional tourism businesses: the case of the Eurobodalla region, Tracey J. Dickson; Crisis and post-crisis tourism destination recovery marketing strategies, David Beirman; Conclusion: beating the odds!, Peter Hosie and Christof Pforr; Index.