Nick Jones has thirty years' consulting experience and has specialised in Business Analysis, Implementation Consulting, and driving Continuous Improvement Initiatives. He has worked with Renoir Consulting Inc., a Company specializing in implementing business performance improvements, for 6 years and worked extensively as an Associate Consultant on several business improvement projects with Synergetics Installations Worldwide for over 14 years. The author has condensed a few decades of experience into an approach to business improvements that consistently generate better results for clients. Prior to consulting, he spent a decade in operations management, and training / development positions with companies based in the UK.

A young woman receives a package from an unknown address and opens it to discover that her knitting ability is more important than she could have ever imagined.

Illustrated by David Sarallo.