JoAnne Yates is the Sloan Distinguished Professor of Management at the Massachusetts Institute of Technology. She is the author of Control through Communication: The Rise of System in American Management and Structuring the Information Age: Life Insurance and Technology in the Twentieth Century. Craig N. Murphy is the Betty Freyhof Johnson '44 Professor of Political Science at Wellesley College. He is the author of The United Nations Development Programme: A Better Way? and International Organization and Industrial Change: Global Governance since 1850.