Rod Kippax has been a human services research practitioner for over 30 years, specialising in young people diagnosed with "emotional and behavioural disorders." He completed a social science doctorate at the Queensland University of Technology (QUT). He currently runs a consultancy and is a QUT sessional social work lecturer.

Acknowledgements - The Importance of Understanding - A Practical Approach for Practical Understanding - Aaron's Dispositions - 'Blowing Up' - The Triumph of Misrecognition - The Possibility of a Better Understanding - Appendix A: Index to Transcript Notation.