Vivek Sharma is a Post graduate in Management with Bachelor's of Engineering in Computer Science. He has 18 Years of IT consulting experience, primarily with Infosys Technologies Ltd. He has managed consulting assignments across the U.S., the U.K., and Singapore. He is the founder of "Value Adders". He has filed 2 Patents in India, U.S. jointly with co-author Varun. These are discussed as business models in the Chapter - Web Outsourcing Models, Frameworks. He has authored an International Technical paper on "Dataguard" published in 2006 in the International IUOG Journal. He has additionally authored various thought papers for in-house use at Infosys. He has anchored various Corporate & in-house Trainings at Infosys. He has received various Corporate Awards at Infosys.

Varun Sharma is a Post graduate in Management with a Bachelor's of Engineering in Computer Science. He has over 17 years of IT ITES consulting experience and is the founder of "Infinity Services".He has filed 2 patents in India, U.S. jointly with co-author Vivek. An expert in deploying cross domain knowledge, to drive down Attrition in Call Centers he has applied various innovative solutions and methods including Hypnosis, Autosuggestion/Suggestion techniques for Stress Management. He has analyzed IT/BPO share trends in the stock market using various financial tools. He has anchored various Corporate and in-house Trainings in IT/BPO processes, soft skills, and personality development and has the taken the IELTS exam to augment workshop programs.

Outsourcing Rudiments. Outsourcing Benefits. To Outsource or Not? What to Outsource? Outsourcing to India. Vendor Selection. Contracts: Types, Pricing Models, and Issues. Operations: Execution, Challenges, Quality, Etc. WEB-BASED OUTSOURCING. Web Outsourcing-Introduction. Web Outsourcing Models and Frameworks. Web Outsourcing Examples. Web Outsourcing: Criteria for Success, Challenges. Web Outsourcing: Advantages. Business-to-Business Payment Systems Online. SLOWDOWN AND OUTSOURCING. The Slowdown Scenario. Business Repositioning in Slowdown. Slowdown-Hiring, Layoffs, and Attrition. OUTSOURCING: FUTURE AND MISCELLANEOUS. Intellectual Property and Data Security. Reflections for the Future. Bibliography. Appendix: Enabling Infrastructure and Components.